Refund policy
Last updated: September 1, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@telescopedepot.com. The return address will be provided along with your return shipping label when your return is approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@telescopedepot.com.
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition
New only
Window
30 days
Method
By mail
Return label
Customer responsibility
Restocking fees
No cost
Refund processing time
10 days
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:
Trade name: Telescope Depot
Phone number: +1 (855) 501-0541
Email: sales@telescopedepot.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM ET