Answers to the questions we get asked most. If yours isn't here, call us on (855) 501-0541 (Monday to Friday, 9am to 5pm ET) or email sales@telescopedepot.com — we're happy to help.
Shipping
How much does shipping cost?
Shipping is free on all orders within the United States. There are no handling charges or surcharges added at checkout.
How quickly will my order ship?
In-stock orders ship within three business days of your order. You'll get a shipping confirmation email within 24 hours of your order leaving the warehouse. If you haven't heard from us within four business days, email sales@telescopedepot.com and we'll chase it up.
What if an item is out of stock or on back-order?
We check availability as soon as your order comes in. If the item is on back-order or unavailable we void the pre-authorization on your card and email you to talk through the alternatives. You are not charged for something we cannot ship.
Do you ship internationally?
Yes, on request. Because product dimensions vary so widely we quote international shipping individually — email us with the product and your address and we'll send you a current price. Please note our products are made for the United States market and require a 110V electrical system.
Full details are on our shipping policy page.
Returns and refunds
Can I return an item?
Yes. You have 30 days from receipt of your order to start a return. Email sales@telescopedepot.com with your order number and we'll send you instructions. All returns must be authorized by our customer service team before you send anything back.
What condition does the item need to be in?
It must arrive back with us in "Like New" condition — no visual signs of wear — with all original packaging and accessories. Items showing wear or damage from use cannot be refunded.
Who pays for return shipping?
For a change-of-mind return, you do. If the item arrived damaged, defective or incorrect, we cover the return shipping in full.
Are any items excluded from returns?
Yes. Certified pre-owned or used items are not eligible for return, and neither are orders bought for one-time or temporary use, such as for a trade show or conference. If a particular manufacturer's return terms differ from ours, we note that in the product description.
My order arrived damaged. What do I do?
Note the damage when you sign for delivery, or refuse the delivery. If you have already accepted it, photograph the packaging and the product straight away and email the photos to sales@telescopedepot.com the same day. Keep all the original packaging.
Can I cancel an order?
Yes — email or call us as soon as possible. Cancellations received before your order ships get a full refund. After it ships, the 30 day return policy applies and return shipping costs will be yours.
Full details are on our returns policy page.
Products and pricing
Are your products new and covered by warranty?
Yes. Telescope Depot is an authorized retailer of Explore Scientific and National Geographic optics. We buy direct from the brands we carry, so everything we sell is new, in its original packaging, and covered by the manufacturer's warranty.
Do you price match?
We do. If you find the same product cheaper at another online store, email us a link and we'll verify it and match or beat the price. The comparison must be the total price including shipping and taxes. See our price match page.
Getting in touch
How do I contact you?
Phone: (855) 501-0541, Monday to Friday, 9am to 5pm ET
Email: sales@telescopedepot.com
Address: Telescope Depot, 4485 Fulton Industrial Blvd, Ste A1 #428, Atlanta, GA 30336
You can also use the form on our Contact Us page.